DISCOUNT PAWN RANDGATE

Last updated: 11 November 2026

Discount Pawn Randgate is committed to protecting the privacy and personal information of customers who visit our website, contact our business, purchase goods, use our pawn services or participate in our online auctions.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation.

1. Who We Are

Business: Discount Pawn Randgate
Physical address: 15 Unie Street, Randgate, Randfontein, 1763, South Africa
Telephone: 011 692 1521
WhatsApp: 081 538 8477
Email: discountpawnrandgate@gmail.com
Website: https://discountpawn.co.za

Discount Pawn Randgate is responsible for processing personal information collected through its website and auction services.

Privacy-related enquiries can be directed to our business email address.

2. Personal Information We Collect

Depending on how you interact with our business, we may collect:

Full names and contact details.
Email addresses and telephone numbers.
Physical and delivery addresses.
Identification or passport numbers where legally required.
Date of birth or age.
Website account information and usernames.
IP addresses, login activity and relevant security information.
Customer enquiries and communications.
Details of goods offered for sale or pawn.
Auction registrations, bids, bid withdrawals and transaction records.
Payment references and payment-verification information.
Collection and courier delivery preferences.

We collect information directly from customers, through website interactions or from other lawful sources where necessary for verification and business operations.

3. Auction Bidder Registration

Customers wishing to participate in Discount Pawn Randgate online auctions must complete the bidder-registration process.

This may require:

Full legal names.
South African identification or passport number.
Date of birth or age confirmation.
Physical address.
Email address and contact number.
Website username and IP address.
Intended payment method.
Acceptance of the applicable Rules of Auction.

This information is required to verify bidder identity, administer auctions, prevent fraud and comply with applicable South African auction regulations.

Customers who do not provide the mandatory registration information may not be permitted to bid.

Registration information is reviewed by authorised personnel and is not displayed publicly as part of ordinary website use.

4. How We Use Personal Information

We process personal information for legitimate business and legal purposes, including:

Responding to customer enquiries.
Evaluating goods offered for sale or pawn.
Maintaining customer accounts.
Registering and approving auction bidders.
Recording bids and auction results.
Notifying successful bidders.
Processing and verifying payments.
Arranging collection and courier delivery.
Preventing fraudulent transactions.
Maintaining legally required records.
Resolving complaints or disputes.
Maintaining website security and functionality.

We process personal information where permitted by applicable law, including where necessary to fulfil transactions, meet legal obligations or pursue legitimate business purposes.

5. Auction Records and Retention

Discount Pawn Randgate maintains records of auction registrations, bids, withdrawals, auction results, payment reconciliation and fulfilment activities.

Records required under South African auction regulations are retained for at least three years, or longer where required by law, unresolved transactions or legitimate legal purposes.

Other personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is legally required or permitted.

When information is no longer required, it will be securely deleted, destroyed or de-identified, as appropriate.

6. How We Protect Your Information

We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, disclosure or alteration.

These measures include, where applicable:

Restricted administrative access.
Protected customer accounts.
Secure website connections.
Safeguards for sensitive bidder-registration records.
Website security controls.
Controlled database backups.
Monitoring of relevant auction and payment activity.

Only authorised personnel and relevant service providers may access personal information where reasonably necessary for their duties.

No internet-based system can guarantee absolute security, but we take reasonable steps to reduce foreseeable risks.

7. Payments and Banking Information

Discount Pawn Randgate currently supports EFT payments for auction purchases through its designated FNB receiving account.

Payment verification is performed against the business’s banking records.

Submitting a proof of payment or reporting that an EFT has been made does not automatically confirm that payment has cleared.

We do not request customers’ internet banking passwords, PINs or one-time passwords.

Should an authorised online payment gateway be introduced, the relevant payment provider’s privacy and security terms may also apply.

8. Sharing Personal Information

We do not sell customers’ personal information.

Information may be disclosed to appropriate third parties where reasonably necessary, including:

Website hosting and technical service providers.
Banking and authorised payment providers.
Courier and delivery companies.
Professional advisers.
Regulatory or law-enforcement authorities where required by law.

Only information reasonably necessary for the relevant purpose will be disclosed.

Where personal information is processed or stored outside South Africa, appropriate protections will be applied in accordance with POPIA.

9. Website Cookies and Third-Party Services

Our website may use cookies and similar technologies for:

Website functionality and security.
Customer login sessions.
Remembering preferences.
Website performance and analytics.
Understanding website usage.

Certain website features, including embedded content, customer chat tools, reviews and external services, may be provided by third parties.

Customers who use these services may also be subject to the relevant provider’s privacy practices.

Browser settings can be used to manage cookies, although disabling essential cookies may affect website functionality.

10. Emails and Customer Communications

Customers may receive essential transactional communications relating to:

Auction registration and account security.
Winning bids.
Payment instructions and deadlines.
Runner-up offers.
Collection and courier arrangements.
Important changes affecting their transactions.

These communications are necessary for administering customer accounts and auction transactions.

Optional promotional or marketing communications will be handled separately in accordance with applicable consent and direct-marketing requirements.

Customers may withdraw applicable marketing consent without affecting legally required transactional communications.

11. Your Rights Under POPIA

Subject to applicable law, customers have the right to:

Request confirmation of whether their personal information is held.
Request access to their personal information.
Request correction of inaccurate or outdated information.
Object to certain processing activities.
Request deletion or destruction where legally appropriate.
Raise concerns about the handling of their personal information.

Certain auction, financial and transaction records cannot be immediately deleted where legal retention requirements apply.

Requests may be sent to:

discountpawnrandgate@gmail.com

We may request reasonable identity verification before releasing or changing protected personal information.

12. Information Regulator

Customers who believe their personal information has been handled unlawfully may contact the Information Regulator of South Africa.

Website: https://inforegulator.org.za
Email for POPIA complaints: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200

We encourage customers to contact Discount Pawn Randgate first so that concerns can be investigated and addressed.

13. Changes to This Privacy Policy

Discount Pawn Randgate may update this policy to reflect changes in its business operations, auction services, technology or applicable law.

Updated versions will be published on our website, with material changes communicated where required.

14. Contact Us

For questions about privacy, personal information or our online auction system, please contact:

Discount Pawn Randgate
15 Unie Street, Randgate, Randfontein, 1763
Telephone: 011 692 1521
WhatsApp: 081 538 8477
Email: discountpawnrandgate@gmail.com

Website: https://discountpawn.co.za

privacy policy